When a loved one chooses to stay in their home to pass away it can sometimes lead to confusion for the family as to what needs to be done, and who needs to be called at the time of passing.
The most important thing to have in place before someone dies at home is confirmation of who will be completing the Medical Certificate. This document will normally be completed by the regular GP caring for the person, or a doctor with the palliative care team.
In most cases the palliative care team will complete an Expected Home Death Certificate. This document will have the information of which doctor will be completing the Medical Certificate, and if possible should be forwarded to the funeral director prior to the person passing away. You may also keep a copy at home and give it to us (the funeral director) when we come to the house to transfer you loved one to our funeral home.
If an Expected Home Death Certificate hasn't been completed, verbal confirmation from the GP that they will issue a Medical Certificate is usually sufficient. You should discuss this with the GP prior to the person passing away, and an after-hours contact number should be obtained in order for us to confirm with the GP at the time of death that they will issue a Medical Certificate.
It's perfectly normal to keep a loved one at home for a period of time after they have passed away. This gives the family an opportunity to grieve and say goodbye in their own way, in the comfort of their home. Once the person has passed, you will need to notify the palliative care team, or request an ambulance who will issue a Verification of Life Extinct Form. After this you can call us and we can arrange a time when you're ready for us to come to the house to transfer your loved one into our care, we are contactable 24 hours 7 days.
In any situation where a loved one passes away at home unexpectedly, you must call '000' immediately and ask for an ambulance. If you are ever unsure what to do, please call us on 6651-5007.